How can we help you?
Get answers to common questions or reach out to our support team
User Guide
Complete guide to using Letni
API Documentation
Integrate Letni with your systems
Video Tutorials
Step-by-step video guides
Release Notes
Latest updates and features
How do I add a new plant?
Navigate to the Plants section and click 'Add Plant'. Fill in the plant details including name, location, and capacity.
How do I log a batch?
Go to your plant, select a reactor, and click 'Log Batch'. Enter the batch details including feedstock, products, and timestamps.
Can I export my data?
Yes, you can export data from the Reports section. Select the date range and data type, then click 'Export'.
How do I invite team members?
Go to Settings > Users and click 'Invite User'. Enter their email and assign a role with appropriate permissions.
What payment methods are accepted?
We accept all major credit cards and bank transfers. Payment details can be found in your account settings.
How do I reset my password?
Click 'Forgot Password' on the login page and enter your email. You'll receive a password reset link.
Response Time
We typically respond within 24 hours during business days
Email Support
support@synflow.com
Urgent Issues
For critical issues, please mark your ticket as urgent